Questions regarding your existing loan?
Contact information below.
Resolving Your Concerns
To our existing customers: please note that as of May 13th, 2024, the servicing of loans has been transitioned to Spring Financial, and they will be responsible for processing your monthly payments, changes you make to your account, and handling any questions you may have about your loan. Rest assured that you will still receive the same level of excellent customer service.
Your Loan remains the same: the terms and conditions of your loan agreement, including your loan number, interest rate, loan amount, payment schedule, and repayment period, are unchanged.
Should you have any questions regarding your loan, please send your inquiries to:
Live chat: visit springfinancial.ca and click at the bottom right of the page to access their online chat functionality, which is available 24/7
Email: [email protected]
Telephone: 1-877-393-1516
Lendful is part of Peoples Group. If your concern has not been resolved to your complete satisfaction, we will escalate matters on your behalf to Peoples Group’s Customer Complaints Department or you can escalate your complaint directly. You can find out more about Peoples Group’s complaints procedure here.