Customer Privacy Statement

Lendful Financial Ltd (“Company”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Statement describes how we may collect, use and disclose your personal information. This Privacy Statement applies to any personal information we collect or receive about you, from any source. This Privacy Statement may be updated by Company giving reasonable notice of the revised terms (including by e-mail or by posting on our websites), and it may be supplemented or modified by your consent and/or agreements entered into with Company from time to time.

This Policy applies to the Information of individuals. When we say “Information” we are talking about information that is about you that applicable law classifies as personal information, such as your contact information. This generally excludes your business contact information.

Company refers to Lendful Financial Ltd and all its subsidiaries, affiliates and divisions from time to time.

Before we collect, use or disclose your Information, we will obtain your consent, except in accordance with privacy laws. We will only make your consent a condition of obtaining a product or service (i.e., a loan) when it is reasonably required for us to provide that product or service.

Consent can be obtained verbally, electronically or in writing and may also, in some circumstances, be implied, such as when you leave a telephone number and request that we call you.

There are certain times when we do not need your consent or when we are legally prevented from asking for your consent to collect, use or disclose your Information. Here are some examples:

  • when we are collecting or paying a debt;
  • when we are obtaining legal advice; or
  • when we are obeying a court order or similar demand.

Subject to legal or contractual requirements, you may refuse or withdraw your consent to the collection, use or disclosure of your Information at any time.

You may ask us not to use your Information to conduct a credit check for the purpose of assessing an application for a loan. We will respect your choice, but this may result in the loan being denied because we cannot complete our credit approval process.

We collect and use your Social Insurance Number (“SIN”) to identify you, to ensure the accuracy of your Information or to conduct credit checks. You may instruct us not to do so. Please be aware that if a SIN is not used for a credit check, the credit report may contain inaccuracies, particularly where individuals have common names.

We may send Information by phone, mail and email about special offers and promotions and to conduct customer research and surveys. If you do not wish to be contacted for promotional or survey purposes, we will make it convenient for you to opt-out. Your choice to opt-out may not immediately take effect if a marketing or survey campaign is already underway when you opt-out.

If you want to withdraw your consent, please let us know that you want to opt-out by calling us at 604.500.9720. This is necessary so we can properly verify that it is you making the request. We will require a reasonable period of time in order to implement your request.

Most of the Information we collect about you is received from you directly. For example, to provide you with a loan, we need your name, address, date of birth, and information about your employment and finances. We also need to ask you for identification and contact information, such as your phone number or email address.

We also collect Information from other persons or organizations, including the following:

  • government agencies and public registries,
  • credit reporting agencies, other lenders and financial institutions,
  • service providers, agents and other organizations with whom you or we conduct business, or
  • persons authorized to act on your behalf under a power of attorney or other legal authority.

We collect and use Information to manage our relationship with you. This includes collecting and using your Information for the following purposes:

  • to determine your eligibility for a products and services,
  • to provide products and services at the time of request and on an ongoing basis,
  • to manage and assess our operations and risks,
  • to conduct research and generate statistics related to our business, products and services,
  • to comply with applicable laws and the requirements of regulators,
  • to investigate and protect you, other customers, and ourselves from error, risk, fraud and criminal activity,
  • to contact you for purposes related to other services, and
  • to offer you products and services that may benefit you.

There are times when we disclose your Information to other persons or organizations, but under no circumstances do we sell or give customer lists to other companies. Here are some examples of when, in our discretion, we disclose Information:

  • at your request,
  • with your consent,
  • to credit reporting agencies and other lenders,
  • to collect a debt owing to us,
  • when required or permitted by law, or
  • in connection with a transaction to sell parts of our business, insure, sell or securitize assets, or merge or amalgamate parts of our business with another entity.

Information may be sent outside of British Columbia to other third parties that perform their activities in other jurisdictions. Accordingly, your Information may be subject to valid information requests made by the government agencies in these other jurisdictions.

You have a right to request access to Information that we have about you. In the case of credit related decisions, we will gladly provide you with the contact information of any credit reporting agencies that produced a report that was relevant to making a decision. There may be a reasonable charge for Information you request in accordance with privacy laws. We will let you know in advance what the estimated cost will be.

There are circumstances where we cannot provide you with certain Information. For example, we cannot grant access to records that contain the Information of other persons, proprietary information, or where we are prohibited by law. If we do not provide you with certain information, we will tell you the reason why in compliance with privacy law. We take reasonable steps to ensure that your Information is accurate and current, but we can always use your help. Please keep us informed by telling us when the Information in our control is not current or contains an error. We will notify anyone that we have misinformed as a result of an error in your Information.

We protect your Information against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks using thorough and reasonable safeguards, training, and security measures.

We will only retain your Information for as long as we reasonably require it for legal or business purposes. We will then take care that your Information is destroyed or made unidentifiable to prevent unauthorized access to the Information.

If you have questions about your privacy or this Policy, or if you have a complaint about our collection, use or disclosure of your Information, please contact our Privacy Office.

Contact Information

  • Alex Benjamin
  • Lendful Financial Ltd
  • Email: [email protected]
  • Phone: 1-877.996.2233
  • Mail: 1400-888 Dunsmuir Street, Vancouver, BC, V6C 3K4. Canada